Government Solutions

Syntellect is at the forefront of the evolution from standalone voice-based call centers to the multi-channel, full service contact centers that are enable Government. Leveraging 20+ years of experience, Syntellect has delivered high impact solutions for visionary state and local government customers, including the Commonwealth of Pennsylvania, States of Minnesota and New Jersey, the District of Columbia, and Delaware County, PA.

Syntellect Makes eGovernment Work

EGovernment is a hot topic in the public sector. Syntellect has partnered with a number of government organizations to ?virtually? centralize multi-site call center operations, streamline customer service during peak periods, improve the quality of agent performance, and optimize existing telephony infrastructure. Syntellect delivers these core capabilities within the key framework for successful eGovernment: on time and under budget. Today, state and local governments are leveraging core Syntellect capabilities to deliver citizens the most knowledgeable service agents, improve overall service quality, shorten call durations, and lower costs.

Increase Citizens? Access

Self-service/interactive voice response
Web chat, web callback, email & live agent
After-hours support

Improve Agency Service

Skills-based routing
Computer-telephony screen pop
Quality monitoring

Optimize Operational Efficiency

PBX/Centrex integration
Agency-wide routing & reporting
Universal queue

Customer Sampling

Events

Call Center Demo
HDI 2007

Case Study

Cardiff City Council