Syntellect Hosted Solutions

Syntellect’s Hosted Services Group (HSG) provides customers with cost effective, quick-to-develop and easy-to-deploy solutions without the need for major capital expenditures. Offering custom or off-the-shelf solutions, deployable in multiple configurations from a range of combined on-site and off-site arrangements with the ability to move from premise to hosted and hosted to premise and with the appropriate level of maintenance and support. HSG solutions are economical for all small, mid and large-sized customers in North America. Our expert professional service consultants can help you determine, if applicable, the level of outsourcing suited for your particular business concerns.

Whether your contact center processes 50, 500, or 50,000 calls a day, the Hosted Services Group is well positioned to ensure your needs are met and that the type of solution is customized with respect to how much integration forward or backward you need today, while positioning you for growth tomorrow.

Custom or Off-the-Shelf Applications

Syntellect developers can achieve a high degree of customization for your applications with minor changes to our off-the-shelf solutions, translating to improved cost-effectiveness and on-target results. These applications can also be multilingual to reach diverse populations and thereby increase market share.

HSG’s modular tools and custom capabilities, which provide support for voice recognition, speaker verification, text-to-speech, fax-on-demand, and more, combine to give your organization the power to design optimized, affordable IVR solutions.

Product Offerings

Increased Traffic through Dealer Locator
Convenient, customer-driven access to your business communications with InfoLine
Gather market intelligence, obtain valuable customer information, and solicit feedback using voice with Surveys or Lead Capture

Benefits

The benefits of off-the-shelf hosted services offerings built on the Continuum Self-Service platform include:

Flexibility
We offer a range of flexible hosted solutions for customers including:

Fully Hosted - The entire application is developed by and hosted on our network and equipment, including needed infrastructure (e.g., customer database, etc)
Open Hosted - Some of the needed infrastructure remains at your site
On Premise/Off Premise split - Your application is deployed on site but a mirrored back up of the application resides at Syntellect's HSG for disaster recovery purposes or overflow situations
Dedicated versus Shared - All hardware dedicated to your application remains at our HSG site

From stand-by replicas of existing self-service solutions to fully redundant live back-up solutions, Syntellect can meet the most stringent requirements.

Cost Savings and Variety of Billing Options
HSG can help your organization communicate better with its stakeholders using minimal resources and without investing in costly telephony circuits, hardware specialized equipment, and power requirements; adding or training IT personnel to maintain, upgrade and monitor the application; or adding physical space requirements. Another benefit of Syntellect Hosted Services is the ability to spread the solution cost over a period of time.

Peace of Mind / Disaster Recovery Options
Our hosted services facility infrastructure offers high availability, assured capacity, and professional 24x7 monitoring and support. Based on state-of-the-art technology and housed in a Telecom Network Point of Presence, earthquake-proofed facility with multiple grid power access and backup generators. In addition, our complete array of disaster recovery and business continuity solutions in a dedicated environment allows you to stay in contact with customers and maintain a reliable method of real-time communication in line with consumer service expectations.

A Custom Turnkey Solution For Your Business
Our goal is to provide a complete automated solution that fits your needs-and can adapt to them-rather than fit you into a pre-constructed business model for application development. This means taking time, if needed, to customize applications and being available for any Move, Adds and Changes in the future. As part of our turnkey IVR solutions, Syntellect provides professional voice recording, talent and coaching through our specialized subsidiary MediaVoice.

Helping You Meet Your Business Objectives
Whether your business objectives include:

Developing a virtual storefront for effective catalog services
Managing direct-to-consumer responses to respond to advertising initiatives such as TV, direct mail, print, radio, and Web/Email
Differentiating yourself as a reseller in a competitive channel market by consulting or adding a new revenue stream
Creating successful outbound messaging such as for eGovernment, education, and public service announcements or outage reporting for utilities

Syntellect HSG is a proven leader in providing solutions to cost-effectively meet your business needs.