International

Syntellect Receives Product Documentation Awards from the Society for Technical Communications

February 14 ‚ 2008

Phoenix, AZ. – Syntellect, Inc., a leading provider of Customer Interaction Management (CIM) solutions, today announced that, for the twelfth consecutive year, the Apropos Technical Publications team has received several product documentation awards from the Society for Technical Communications (STC) competition.

The following Syntellect technical documents achieved honors this year:

• Excellence Awards: Product Specification & Hardware and Software Specifications for Apropos Servers and Client Workstations (set), Upgrade Notes - Apropos Version 6, Release 6.6.0 (set)Proficiency-Based Routing - Apropos Version 6, Release 6.5.1

• Merit Awards: Survey Manager Implementation Guide - Apropos Version 6, Release 6.6.0, ShoreTel TAPI/WAV Integration Guide - Apropos Version 6, Release 6.6.0, Microsoft SQL Server Database Administration Reference - Apropos Version 6, Release 6.6.0

The documentation was judged on the following criteria: Content and Organization, Copy Editing, Visual Design and Overall.

“Syntellect recognizes it takes a dedicated team to produce the quality acknowledged in this competition and remains impressed by our technical publications team for the time and effort they consistently contribute to our documentation,” said Syntellect President Steve Dodenhoff.

“Not only does their effort result in acknowledgements, such as the STC awards, but also a product of the highest quality for our customers.”

About Syntellect
At Syntellect we help our customers create, maintain and continuously improve superior end-to-end service for their customers - personalized service that values their preferences from the way they contact a business, to the level of help desired. Our success is measured by our ability to implement and continuously support solutions for our customers. With more than twenty years of pioneering leadership and thousands of solutions deployed globally, Syntellect is a premier provider of enterprise-class contact center solutions for the high-technology, financial services, help desk, utilities, government, and consumer products industries.

Syntellect is headquartered in Phoenix, Arizona and has additional offices in North America and United Kingdom. For more information about Syntellect, Inc. visit www.syntellect.com.