Syntellect Celebrates 25th Anniversary

Syntellect is celebrating its silver anniversary! For 25 years, Syntellect has been at the forefront of the contact center industry, providing its clients with state-of-the-art IVR and customer interaction management solutions.

What started as a small IVR company in November of 1984 has evolved into a global contact center organization with offices in the United States, Canada, Great Britain, Croatia, Sweden and Singapore. Through organic growth and strategic acquisitions, Syntellect has continued to adapt and evolve, establishing itself as a leading global provider of switch independent contact center solutions.

“For 25 years, Syntellect has been a constant in the contact center industry. Through three recessions, including this most recent downturn, Syntellect has been a stable and reliable partner for our clients,” said Syntellect President Steve Dodenhoff. “With our recent acquisitions of Envox and Trio, along with our strong financial position, Syntellect is poised for even greater growth and expansion as the economy continues to recover.”

Syntellect contact center solutions have powered the vital customer interactions for thousands of organizations, large and small, over the past 25 years; including: GE, Symantec, Desert Schools Federal Credit Union, HSBC, Agilent Technologies, British Telecom, Avon, Walt Disney, Los Angeles Department of Water and Power, Bank of Hawaii, Walgreens, Ikea, Hallmark, Severn Trent Water, Seagate, Dominos Pizza, Royal Bank of Scotland and Kronos, just to name a few.

Download ContactBabel's Decision Makers Guide

Syntellect has partnered with ContactBabel to bring you the 2009/2010 US Contact Center Decision-Makers Guide. This guide replaces the "US Contact Center Operational Review" as the major annual report studying the performance, operations, technology and HR aspects of US contact center operations.

Taking a random sample of the industry, a detailed structured questionnaire was asked to 212 contact center managers and directors between April and August 2009. Analysis of the results was carried out August to November 2009. The result is the 3rd edition of the largest and most comprehensive study of all aspects of the US contact center industry.

Download the Guide now! If you have any questions, please contact your Account Representative or EMAIL US.

New CT ADE Forum

Visit Syntellect's new CT ADE Community Forum, which is being introduced to improve communications between the user community of CT ADE and Syntellect.

This forum will help stimulate discussions between the CT ADE community to work together and help each other with tips and tricks and share additional ways the product can be used.



Visit the CT ADE Forum now! If you have any questions please call your Syntellect representative at 800.788.9733 or EMAIL US.

Syntellect Expands Channel Presence

Syntellect continued to expand its channel presence across the globe in 2009. With the addition of more than 60 new channel partners, Syntellect continues to demonstrate its commitment to building, supporting and maintaining a competitive presence in the telephony channel market.

“With solutions like Syntellect Communications Portal (IVR), CT Connect, CT ADE, PhoneLink for Salesforce.com and PhoneLink for Siebel, Syntellect has a core group of channel-friendly solutions,” stated Christoph Mosing, Syntellect vice president of global business development. “This product portfolio allows Syntellect channel partners to provide end-to-end voice and contact center automation solutions. In 2010, Syntellect will introduce a variety of channel focused initiatives that will enable our partner ecosystem to be even more effective at selling and deploying our best-in-class contact center solutions at very competitive price points.”

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For more information about becoming a Syntellect reseller CLICK HERE.

New! Syntellect Video Channel

Learn more about Syntellect's best-in-class contact center solutions by viewing informative product demos and customer testimonials.

CLICK HERE to visit Syntellect's new Video Channel.

Syntellect Receives Technical Publications Award

For the thirteenth consecutive year, the Syntellect Technical Publications team has received several product documentation awards from the Society for Technical Communication (STC) competition.

The following Syntellect technical documents achieved awards for the 2009-2010 competition:

• Distinguished Award: Decision Manager Help System
• Excellence Awards: Call Recorder, Localizing the CIM Client Applications, Mitel Integration Guide
• Merit Awards: Interaction Vault Help System, Support Center Help System

The many judges that evaluated Syntellect’s Technical Publications this year consistently affirmed the documentation Syntellect delivers is of the highest quality, meeting industry standards for writing and design. They steadily applauded the new design of the paper-based documents and Help systems that reflect and support the new CIM application look.

Upcoming Events

Call Center World
February 8-11, 2010
Berlin, Germany

CNP Technologies
February 25, 2010
Charlotte, NC