Enghouse Systems Limited (TSX: ESL), today announced its acquisition of the
business and shares of Trio Enterprises AB. The acquisition was completed by
Enghouse and certain of its subsidiaries including Syntellect Inc., for a
purchase price of approximately $7.0 million. Trio’s 2008 annual revenues were
approximately $15.0 million.
“We are very pleased with the acquisition of Trio,” said Stephen Sadler,
chairman & CEO of Enghouse. “The acquisition of this well known industry leader
will allow Enghouse to continue growing our global presence and expand to new
markets in Sweden, Norway and Denmark.”
Steve Dodenhoff, president of Syntellect added, “Trio’s significant
Scandinavian market share, distribution channels, market focus and technology
portfolio are a perfect complement to Syntellect’s core business. The combined
organization, capabilities and product portfolio will be able to address the
full spectrum of market opportunities in the Unified Communication and contact
center space.”
CLICK HERE
to read more.
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Will an audio voice recording provide your new customer’s first experience of
your company? You only get one chance to make a good first impression. Creating
a differentiating image in the marketplace is a competitive advantage.
Has your company overlooked the image or persona portrayed via pre-recorded
voice prompts and messages for IVR's, auto-attendants and other self-service
applications? Do these applications speak the language(s) your customers speak?
These prompts are typically the first thing a customer hears when interacting
with your company and a strategic variable worth serious consideration when
crafting an overall company image.
If you haven’t updated the prompts or scripting for these customer touch
points within the last year then it’s time to review them to remain on track
with your CRM strategy. Let us help.
We can help you make the most of your customer’s first contact. We have a
wealth of copywriting, voice-over and directing talent and audio production
experience ready to help you.
CLICK HERE to
listen to samples of our talent and examples of audio promotional material and
read about one company’s success after revamping their audio image. If you have
questions or would like to learn more about creating a voice brand for your
company, please send us an
email.
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Syntellect's Remote Administration Services
Maintain Your Contact Center Remotely
A well maintained contact center solution will allow the system to operate
more efficiently and be more cost effective over time. Most internal support
problems require extensive phone calls, and in many instances, travel to
identify and remedy the problem. By using Syntellect’s Remote Administration
Service (RAS), contact center technology can be maintained off-site by
application experts, reducing operation costs and freeing up staff for other
responsibilities.
Features of RAS include:
- Day-to-day system administration
- System inspections and monitoring
- Remote updates and patches
- Off-site critical system data back-up
- Status reports
- Support administration
CLICK HERE to learn more about Syntellect's Remote Administration Services
or
email us for more information.
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Syntellect Launches CT Connect 7.5
Syntellect announced the release of Syntellect CT Connect Version 7.5. This
release includes a number of new and updated switch supports. To better serve
the CTI needs and requirements of the end user, many of the updates for this
release were developed in close cooperation with Syntellect’s customer and
partner base.
With the release of CT Connect Version 7.5, Syntellect further
strengthens the position of the most used CTI middleware in the world. CT
Connect 7.5 adds additional PBX switch support to the product and also includes
new releases of PBX switches previously supported:
- Mitel ICP 3300
- Ericson MX One
- Alcatel OmniPCX Enterprise
- Cisco Call Manager
These enhancements are in addition to the improvements and switch updates
introduced for CT Connect over the last year (mostly in service pack releases)
and include:
- Support for Ericsson BP250 switch
- Support for Avaya IP Office switch
- Support for Nortel BCM
- Support for the Asterisk IP PBX
- Support for newer releases of the Avaya ACM & AES servers
As part of the CT Connect 7.5 release, Syntellect is also introducing changes
to the licensing model, which will allow us to better address market
requirements for, both the small user as well as the multi thousand port users.
To learn more about Syntellect's CT Connect 7.5 please contact your Account
Manager or send us an
email.
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Phone+ Case Study: Syntellect Oils Valvoline's Customer Contact
Phone+
Magazine highlighted Syntellect's client, Valvoline Instant Oil Change (VIOC)
for an online article. Since VIOC implemented Syntellect CIM, the company has
reduced the average response time of an email request from 24 hours to a few
minutes and reduced the average wait time for callers from more than one minute
to an average of 17 seconds.
PHONE+ magazine, published since 1986, covers emerging telephone technologies,
operations, marketing strategies and telecom industry trends. To read the
article,
CLICK HERE.
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Syntellect's Product Roadmap Webinar Recap
Syntellect held a live, interactive Product Roadmap Webinar on April 16, 2009
that provided an overview of our IVR/Self-service, Contact Center Management,
CTI and Development solutions. J.R Sloan, Vice President of Product Management
and Marketing discussed the strategy of each Syntellect product offering and
answered questions on how the product roadmap will enhance client's contact
center solutions.
If you would like a copy of the Product Roadmap Webinar, please
email us and we will have an Account Manager contact you.
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Upcoming Events
Temenos Client Forum
May 4-9, 2009
Monaco
Infoshare 2009
May 12-15, 2009
Orlando, Florida
ICMI Contact Center Management Conference
and Expo
June 1-3, 2009
Austin, TX
© 2009 Syntellect, Inc. its subsidiaries and
affiliates. All rights reserved. Trademarks or registered trademarks of
companies mentioned herein are the property of their respective owners
