June 2009 - News from Syntellect
GMT and Syntellect Announce Strategic Partnership
GMT Corporation, a global industry leader in enterprise workforce management and performance optimization solutions, has signed a strategic partnership agreement with Syntellect. The agreement enables Syntellect to resell GMT’s award-winning GMT Planet®, an enterprise workforce optimization solution, and GMT SureServices™, a suite of end-to-end client lifecycle professional services, through its global sales network.
GMT Planet is a proven enterprise workforce management and performance optimization software suite that helps put the right people in the right place at the right time – to achieve the right business results. Contact center clients worldwide report significant operational benefits through their use of GMT Planet such as lower contact center operating costs, improved sales conversion rates, increased agent retention, reduced overtime expenses and improved customer satisfaction.
To learn more about the Syntellect and GMT partnership, please CLICK HERE.
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CTI Enable Salesforce.com for $30 Per User/Month
Further integrating Syntellect PhoneLink and Salesforce.com, PhoneLink is now available with subscription-based pricing. For about $1 a day per seat, Salesforce.com users can:
- Reduce call time by 10-20 seconds per call simply by providing customer information to an agent's desktop as they simultaneously receive a customer's call
- Instantly retrieve and screen-pop customer related information to the agent's desktop as the call arrives to the agent
- Receive customer details on their screen at the same moment you receive the incoming call means you are able to give a better and more immediate response to the customer, driving towards a first call resolution for every customer
- Integrate Click-to-Dial capability into the Salesforce Softphone application
- Offer a more personalized service by automatically seeing key details about the customer, such as notes from previous conversations or order history
Syntellect PhoneLink for Salesforce.com is an inexpensive enhancement that will help any organization quickly improve efficiencies and reduce costs.
To learn more about Syntellect PhoneLink for Salesforce.com, CLICK HERE.
To request more information, CLICK HERE or send us an EMAIL with your contact information.
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Call Recording for IVR/Self-service Solutions
By combining call recording technology with
interactive voice response (IVR), quality management tools, speech
analytics, surveys, and other useful applications, Syntellect Call
Recorder helps you determine the issues that drive customers to
contact you, and enables you to learn from those contacts.
Scalable to meet the need of the enterprise and the SMB, Call
Recorder can record calls on a number of different telephone
systems, including all those supported by Syntellect Communications
Portal.
Call Recorder is capable of blending different methods of call
recording in a single-server. The result is a scalable solution that
can grow and evolve with your business. Syntellect Call Recorder
can be configured to record what you need, when you need it—
including blended VoIP and TDM recording.
CLICK HERE for more information on Call Recording for IVR/Self-service or EMAIL us for more information.
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Forced to Replace Siebel CTI Connect?
Are you aware of the changes for Siebel CTI Connect that could adversely affect your Siebel functionality and overall investment? That is the question that Siebel 7 & 8 customers should be asking themselves right now.
Join Syntellect on July 1, 2009 at 2:00 pm Eastern for our PhoneLink for Siebel CRM web event, which will provide you with the information you need to make more informed decisions regarding the future of Siebel CTI Connect.
Syntellect PhoneLink for Siebel is a simple software replacement and cost-effective solution that virtually guarantees your Siebel CRM - CTI investment. Built on the same award winning technology as Siebel CTI Connect, PhoneLink for Siebel is a complete CTI platform that maintains your current CTI functionality and is the foundation for future enhancements.
To register for the PhoneLink for Siebel Webinar CLICK HERE. If you have any questions, please EMAIL us for more information.
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Migration Path: SVP to SCP
With the addition of the Envox product suite, Syntellect can now offer any customer currently using Syntellect Voice Platform (SVP) the opportunity to migrate to Syntellect Communications Portal (SCP) for the most up-to-date technology available on the market.
Syntellect Communications Portal is an open, standards-based platform with integrated application development and management components that significantly reduce the time, cost and complexity of deploying voice and IP communications solutions. The Communications Portal combines the industry’s most complete support for IP communication, including telephony, video messaging, SMS, and email with comprehensive support for traditional voice communication.
By melding these capabilities, the Communications Portal offers a multi-modal Portal that enables organizations to deploy all of their communication applications on a single, cost-effective platform.
If you have any questions on the Migration Path from SVP to SCP, please contact your Account Manager or EMAIL us.
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Upcoming Events
CUNA Technology Council Conference
August 5-8, 2009
San Francisco, CA
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