Enghouse and Subsidiary
Syntellect Acquire Pulse
Enghouse Systems Limited announced its acquisition of Pulse Voice Inc. Pulse is a leading provider of communication solutions in the North American enterprise market:
- Its Contact Center Division has provided innovative solutions to over 200 customers including Fortune 500 companies and various governments. It also provides a software as a service (SaaS) capability to its customers.
- Its Networks Division provides cost control and intelligent network solutions to over 15 carriers and service providers worldwide.
CLICK HERE to read more about the Pulse Voice acquisition.
RBS Serving their Customers
with Syntellect Technology
The Royal Bank of Scotland (RBS) needed a strong and flexible self-service platform to provide more efficient banking services to their large customer base. RBS also wanted to add features and port capacity that were not available on their previous system.
Syntellect's partner, CCMENA, made the decision to use Syntellect Communications Portal and CT Connect to improve the caller experience by deploying a call center solution that would handle 100% of their calls.
"The Syntellect Communications Portal completely addresses our IVR and screen pop-up needs,” said Sastri Oleti, CT Solutions Manager of CCMENA. “It is a very stable and powerful platform capable of daily management of the bank’s call volume.”
DOWNLOAD the case study to learn more about how RBS uses Syntellect Communication Portal and CT Connect. Please CONTACT your IVR Account Manager if you have any questions about Syntellect's self-service solutions.
Unlimited CT Connect License Option Returns
As we celebrate the one year anniversary of Syntellect's acquisition of Envox, we have had the opportunity to speak with many of you about your past relationship with Envox and how you would like to see the future unfold with Syntellect. We have listened to what you have said and are pleased to announce the return of unlimited CT Connect license pricing options.
Additionally, we are extending a limited time maintenance offer to current CT Connect Full Monitor and Monitor Plus Unlimited license holders. This special maintenance offer expires on December 31, 2009 and includes:
- Full access to Support and product updates
- Access to upgrades
- Locks-in maintenance basis for existing Full Control Unlimited licenses
To learn more about unlimited license pricing, please CLICK HERE to have a Syntellect Account Manager contact you.
Visit Syntellect's
Contact Center Resources
Visit Syntellect's Contact Center Resource web page to download whitepapers, articles and other information about our solutions and the contact center industry.
CLICK HERE to be directed to the page, and if you would like to speak to a Syntellect representative, EMAIL US or call 800.788.9733.
Planning for 2010 and Beyond:
Let Syntellect Help!
As 2009 draws to a close, it’s time to review your technology plan for 2010 and beyond. Let Syntellect help evaluate the current state of your technology and the performance of your solution compared to the plan you developed for 2009. Once you know what worked and what didn't, Syntellect can help you develop a plan for the future.
Syntellect's experienced professional services team will partner with you at each step to make sure you get the most out of your contact center investment. If you would like to speak to a Syntellect representative about planning for for 2010, please EMAIL US or call 800.788.9733.
Syntellect PhoneLink on Salesforce.com
Syntellect PhoneLink for Salesforce.com is a CTI application that adds Screen Pop and Click-to-Dial capabilities to contact centers using the Salesforce.com on-demand CRM software.
The Salesforce.com AppExchange is the complete marketplace for cloud computing to discover and evaluate over 1,000 applications and services that extend the use of Salesforce CRM and the Force.com platform.
Please CLICK HERE for more product information on PhoneLink for Salesforce.com, or EMAIL your Syntellect Account Representative.
Upcoming Events
BAI Retail Delivery
November 3-5, 2009
Boston, MA
Dreamforce Global Gathering
November 17-20, 2009
San Francisco, CA
2009 Call Center Excellence Congress
December 8-9, 2009
Shanghai, China
© 2009 Syntellect, Inc. its subsidiaries and affiliates. All rights reserved. Trademarks or registered trademarks of companies mentioned herein are the property of their respective owners.
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