Enghouse and Subsidiary Syntellect Acquire Envox
Markham, Ontario, Phoenix, Arizona and Westborough, Massachusetts –
(October 20, 2008) – Enghouse
Systems Limited (TSX: ESL), today announced its acquisition of the business
and assets of Envox Group AB. The acquisition was completed by Enghouse and
certain of its subsidiaries including Syntellect Inc., for a purchase price of
$14,000,000, subject to certain adjustments. Envox’s annual revenues are
approximately US$16,000,000.
With more than 40 years combined experience, Syntellect and Envox have a strong
tradition of expertise and experience serving the Interactive Voice Response and
Contact Center industries. The complementary product portfolios enable the
delivery of truly open contact center solutions.
“We are very pleased with the acquisition of Envox”, stated Stephen Sadler,
chairman & CEO of Enghouse. “The acquisition of a well known industry leader
like Envox will allow us to continue our global presence and expand to new
territories in APAC and Europe.”
Steve Dodenhoff, president of Syntellect added, “Envox’s global reach,
distribution channels, market focus and technology portfolio are a perfect
complement to Syntellect’s core business. The combined organization,
capabilities and product portfolio will be able to address the full spectrum of
market opportunities in the contact center space. We are excited about this
acquisition as it will accelerate our next generation Customer Interaction
Management initiatives.”
About Syntellect Inc.
At Syntellect, we help our customers create, maintain and continuously improve
superior end-to-end service for their customers - personalized service that
values their preferences from the way they contact a business, to the level of
help desired. We measure our success by our ability to implement and
continuously support solutions for our customers. With two decades of pioneering
leadership and thousands of solutions deployed globally, Syntellect is a premier
provider of enterprise-class contact center solutions for the utilities,
financial services, government, high-technology, help desk, consumer products,
and healthcare industries.
Syntellect is headquartered in Phoenix, Arizona, with additional offices in
North America and the United Kingdom. For more information about Syntellect,
Inc. visit www.syntellect.com.
About Enghouse Systems Limited
Enghouse Systems Limited is a leading global provider of enterprise software
solutions serving a variety of vertical markets. Its strategy is to build a
large diverse enterprise software company through strategic acquisitions and
managed growth. Enghouse shares are listed on the Toronto Stock Exchange under
the symbol “ESL”. Further information about Enghouse may be obtained from its
web site at www.enghouse.com.
About Envox Worldwide
Envox Worldwide is a leading global provider of IP-based voice self-service and
contact center solutions. The company’s standards-based software solutions
dramatically reduce customer service costs, optimize contact center performance,
and improve customer satisfaction. More than 1.25 million ports of Envox’s
hosted and premise-based IVR solutions have been deployed globally and over one
million contact center agents benefit from the intelligent routing, screen pop
and call monitoring functionality provided by Envox’s award-winning CTI
software. Envox’s development tools and software platforms are also used to
streamline enterprise-wide communications through unified communications
solutions and to generate new revenue streams for service providers through
multimedia carrier communications services.
For further information please contact:
Syntellect Inc.
c/o Stephen Sadler
Chairman & CEO
Enghouse Systems Limited
Tel: (905) 946-3200
