Syntellect to Release CIM Version
7.0
Syntellect Outbound Communicator integration and application redesign
highlight July 2009 release
PHOENIX – May 21, 2009 –
Syntellect, Inc., an industry leader in contact
center and self-service technology, today announced the upcoming release of
Syntellect Customer Interaction Management (CIM) version 7.0 from its award
winning line of customer interaction solutions.
Syntellect CIM version 7.0 includes more than two dozen new product
enhancements, including:
- A
redesigned graphical user interface
- Agent
application enhancements to improve efficiency
and effectiveness
- Interaction
management lifecycle reporting enhancements (iVault)
- Outbound application integration
These enhancements are all designed to streamline contact center processes, and
the 7.0 release includes updated support for many third party components.
Additionally, the CIM 7.0
release is optimized for Syntellect’s upcoming Outbound Communicator solution
(September 2009) for blended or dedicated agent proactive outbound customer
campaigns. Outbound Communicator carefully monitors
agent availability and has automatic throttle control for call pacing.
Combined with CIM, Outbound Communicator allows for predictive and progressive
dialing to send calls based on agents skills and availability.
“As a leader in contact
center solutions for nearly twenty-five years, Syntellect is dedicated to
developing solutions that better serve our customers by implementing their
suggestions directly into the product,” stated J.R. Sloan, vice president of
product management and marketing. “As a result of these recommendations, this
release of CIM includes updates that will help make their contact centers more
efficient, lower overall costs and provide a completely integrated contact
center with the addition of Outbound Communicator.”
Containing an advanced
management engine, Syntellect CIM enables control of a universal queue of
customer interactions of all types, including telephone, interactive voice
response (IVR), voice mail, email, web chat and fax.
"Syntellect CIM integrates
seamlessly into your business environment and connects existing Customer
Relationship Management (CRM) solutions, and other back-office applications, for
a complete view of customer interactions. The platform delivers true
site-independent universal queuing of all communication types across multiple
contact centers, routing them to the most appropriate resource that is
available,” added Sloan.
Syntellect CIM 7.0 will be available in July 2009. For additional information
about Syntellect CIM, visit
www.syntellect.com.
About Syntellect
At Syntellect we help our customers create, maintain and continuously improve superior end-to-end service for their customers - personalized service that values their preferences from the way they contact a business, to the level of help desired. Our success is measured by our ability to implement and continuously support solutions for our customers. With more than twenty years of pioneering leadership and thousands of solutions deployed globally, Syntellect is a premier provider of enterprise-class contact center solutions for the high-technology, financial services, help desk, utilities, government, and consumer products industries.
Syntellect is headquartered in Phoenix, Arizona and has additional offices in North America and the United Kingdom. Visit Syntellect at www.syntellect.com.
