Syntellect CIM honored for innovative contact center software solution
July 16, 2008
Phoenix, AZ -- Syntellect Inc., a global leader in contact center software and solutions, today announced that its Syntellect Customer Interaction Management (CIM) solution has received Customer Interaction Solutions’ 2008 CRM Excellence Award. Syntellect CIM (formerly Apropos) provides contact centers a solution for accessing and managing customer interactions while creating, maintaining and continuously improving the customer experience.
“Syntellect CIM was designed for client communication through multiple channels and provides complete interaction history, comprehensive customer account information and quality service data,” stated J.R. Sloan, vice president of product management and marketing. “Receiving the CRM Award of Excellence affirms Syntellect CIM’s place among the leading contact center management solutions in the marketplace today.”
"Our editors selected Syntellect for their innovation and vision, as well as for the outstanding impression they have made in the industry," said Nadji Tehrani, founder and chairman of TMC. “Syntellect has demonstrated to the editors of Customer Interaction Solutions that their products and services have substantially improved the processes of their clients’ businesses by streamlining and facilitating the flow of information needed for companies to retain their most precious asset…their customers.”
About Syntellect
At Syntellect, we help our customers create, maintain and continuously improve superior end-to-end service for their customers - personalized service that values their preferences from the way they contact a business, to the level of help desired. We measure our success by our ability to implement and continuously support solutions for our customers. With two decades of pioneering leadership and thousands of solutions deployed globally, Syntellect is a premier provider of enterprise-class contact center solutions for the utilities, financial services, government, high-technology, help desk, consumer products, and healthcare industries.
Syntellect is headquartered in Phoenix, Arizona, with additional offices in North America and the United Kingdom.
About TMC
Technology Marketing Corporation (TMC) publishes four print publications: Customer Interaction Solutions, INTERNET TELEPHONY, SIP Magazine and IMS Magazine. Customer Interaction Solutions magazine has been the voice of the CRM, call center, and teleservices industry since 1982. It is written by industry practitioners and is regarded worldwide as the “Bible” of the CRM industry. An annual Buyer’s Guide is provided as a feature of the December issue.
For more information about TMC and news about the contact center solutions, visit www.tmcnet.com.
