Syntellect Is Now Part of Enghouse Interactive
PHOENIX – August 18, 2011
– Syntellect Inc., an industry leader in contact center and self-service technology,
is part of Enghouse Systems Limited, a publicly traded company (TSX:ESL) and
leading global provider of enterprise software solutions.
As part of our evolution, and to create an even stronger organization that
delivers the best range of interaction management solutions, all of our product
brands have been united under a single, global entity,
Enghouse Interactive.
View the Enghouse Interactive Video
This development enables us to be more efficient in delivery, expand our
geographic reach and produce a broader array of software solutions that help our
customers optimize the value of their customer interactions. As a customer, you
will continue to receive excellent service and access to the innovative products
you currently have deployed, but through Enghouse Interactive you will also have
access to a broader range of integrated solutions and services. You will also
continue to work with the people that you know, under the brands that you trust.
Enghouse Interactive brands include
Arc Solutions,
CosmoCom,
Datapulse,
Syntellect,
Telrex and
Trio, providing
solutions that improve person to person communications across the enterprise:
-
Improve efficiency
- Customer and internal interactions handled and resolved faster
-
Maximize revenues
- Better communication - loyal customers and more efficient staff
-
Optimize resources
- Integrated, standards based applications – leverage ICT infrastructure
-
Improve customer satisfaction
- Faster response, first contact resolution and managed quality
-
Be more agile and flexible
- Scalable software applications that change with your organization
Our solutions portfolio now consists of a range of
interaction management applications, including operator consoles, enterprise
contact center solutions, IVRs, call recording & quality management solutions,
development tools and IP phone and contact directory applications.
As part of this exciting new phase in the development of
Syntellect, a new corporate website will be available soon, in addition to
the current syntellect.com brand website. Customers and partners will also begin receiving emails from
enghouse.com addresses.
For more information on how the new Enghouse Interactive
portfolio of applications can improve the efficiency and accuracy of your
customer communications, please contact your account manager or email
info@syntellect.com.
About Syntellect
At Syntellect, we help our customers create, maintain and continuously improve
superior end-to-end service for their customers - personalized service that
values their preferences from the way they contact a business to the level of
help desired. We measure our success by our ability to implement and
continuously support solutions for our customers. With over two decades of
pioneering leadership and thousands of solutions deployed globally, Syntellect
is a premier provider of enterprise-class contact center solutions for the
utilities, financial services, government, high-technology, help desk, consumer
products, and the healthcare industries.
Syntellect is headquartered in Phoenix, Arizona, with additional offices in the
United States, Canada, the United Kingdom, Sweden, Croatia, Dubai, Australia and
Singapore. For more information
about Syntellect, Inc. visit
www.syntellect.com.
