GMT Partners with Contact Center Solution
Provider Syntellect
in a Strategic Selling Agreement
Industry leaders join forces to expand market
reach and provide integrated workforce optimization solutions
Norcross, GA — June 19, 2009: GMT Corp., a
global industry leader in enterprise workforce management and performance
optimization solutions, today announced that they have signed a strategic
partnership agreement with Syntellect, Inc., a premier provider of
enterprise-class contact center solutions. The agreement enables Syntellect to
resell GMT’s award-winning GMT Planet®, an enterprise workforce optimization
solution, and GMT SureServices™, a suite of end-to-end client lifecycle
professional services, through its global sales network.
GMT Planet is a proven enterprise workforce management and performance
optimization software suite that helps put the right people in the right place
at the right time – to achieve the right business results. Contact center
clients worldwide report significant operational benefits through their use of
GMT Planet such as decreased contact center operating costs, improved sales
conversion rates, increased agent retention, reduced overtime expenses and
improved customer satisfaction. GMT Planet provides a robust and comprehensive
feature set supporting all the essential workforce and performance management
processes, including long-range strategic planning and budgeting, accurate
workload forecasting, intelligent scheduling, intra-day management and adherence
reporting, reporting and agent empowerment.
“Syntellect’s client-care philosophy is closely aligned with that of GMT, so
forging a relationship between the two companies made perfect sense,” said Simon
Angove, chief executive officer of GMT. “Syntellect has a rich history of
providing leading-edge unified communications solutions for a wide variety of
vertical markets worldwide. Having access to Syntellect’s sales organization
will help broaden GMT’s reach and enable more customers to enjoy the benefits of
GMT Planet and GMT SureServices.”
Syntellect is a premier provider of enterprise-class contact center solutions
and contact center software for a variety of industries. Its contact center
solutions help clients solve business problems through a strategic balance of
customer interaction management software and unrivaled support. Syntellect helps
deliver a superior customer experience that builds value and develops long-term
customer relationships. Syntellect Customer Interaction Management (CIM) enables
contact centers to deliver, continually assess and fine-tune customer service
across the organization, improving operational efficiencies while reducing
costs.
“Many of our customers choose to implement workforce management alongside CIM to
compliment their efforts to increase operational efficiencies,” said JR Sloan,
VP of product management and marketing for Syntellect. “GMT Planet offers a
sound technology and has a base of satisfied customers across a wide range of
industries. We look forward to working with GMT for the benefit of our mutual
clients.”
For a complete listing of GMT news, please visit
http://www.gmt.com/news-main.
About GMT
GMT’s workforce management and performance optimization solutions create
competitive advantage by enabling companies to improve customer service and
sales across their enterprise, while decreasing their labor expenses. The
company’s product line combines precision forecasting and intelligent scheduling
with powerful analytics and performance management tools – together delivering a
complete solution that can be deployed in throughout a company’s contact center,
branch office and back office departments and is priced to deliver rapid
return-on-investment. GMT serves enterprise clients across multiple vertical
industries worldwide including BB&T, PRC, Alpine Access, Golfsmith, AirTran
Airways, World Travel Holdings, Bank of the West, Zions Bancorporation, Ingenico,
West Midlands Police, Contact 1-2-1 and Yarra Valley Water, among many others.
GMT is a recognized industry leader in client satisfaction due to its unique
SureServices client care methodology. The company is privately held with
headquarters in Atlanta, Georgia and offices in the U.K., Australia, South
Africa and Dubai. For more information, visit www.gmt.com.
About Syntellect
At Syntellect we help our customers create, maintain and continuously improve superior end-to-end service for their customers - personalized service that values their preferences from the way they contact a business, to the level of help desired. Our success is measured by our ability to implement and continuously support solutions for our customers. With more than twenty years of pioneering leadership and thousands of solutions deployed globally, Syntellect is a premier provider of enterprise-class contact center solutions for the high-technology, financial services, help desk, utilities, government, and consumer products industries.
Syntellect is headquartered in Phoenix, Arizona and has additional offices in North America and the United Kingdom. Visit Syntellect at www.syntellect.com.
