Syntellect Announces Outbound Communicator for CIM

Integrated proactive outbound communications for the award-winning Syntellect CIM platform available September 2009

PHOENIX – June 6, 2009 – Syntellect, Inc., a leading provider of contact center management solutions, announced today the upcoming release of Syntellect Outbound Communicator. Fully integrated with Syntellect’s award-winning Customer Interaction Management (CIM) 7.0, Outbound Communicator helps reach customers more quickly and improves agent efficiency through the use of automated outbound technologies.

Outbound Communicator for Syntellect CIM enables:

• Increased revenue opportunities by leveraging outbound for cross-selling campaigns
• Improved customer service by increasing customer contact opportunities and using sophisticated algorithms to accurately match customers and agents
• Enhanced customer communication by enabling blended agent or dedicated agent proactive outbound customer campaigns
• Maximum agent utilization by converting typical down time to valuable proactive customer calls

“Outbound Communicator will provide an opportunity for our world-wide Syntellect CIM 7.0 customers to expand their business opportunities by supplementing their contact center operations with a proactive customer communication solution,” commented J.R. Sloan, vice president of product management and marketing for Syntellect. “Our customers are being challenged with providing higher levels of service while increasing profits margins. Outbound campaigns provide a way to achieve this by simply extending the Syntellect CIM investment they already have.”

About Syntellect
At Syntellect we help our customers create, maintain and continuously improve superior end-to-end service for their customers - personalized service that values their preferences from the way they contact a business, to the level of help desired. Our success is measured by our ability to implement and continuously support solutions for our customers. With more than twenty years of pioneering leadership and thousands of solutions deployed globally, Syntellect is a premier provider of enterprise-class contact center solutions for the high-technology, financial services, help desk, utilities, government, and consumer products industries.

Syntellect is headquartered in Phoenix, Arizona and has additional offices in North America and the United Kingdom. Visit Syntellect at www.syntellect.com.