Syntellect, part of the Enghouse Interactive family of Interaction Management Solutions, provides self-service and live contact center solutions spanning the entire customer service spectrum. Our comprehensive solutions are designed to empower customers to achieve the best mix of automated and live assistance service with the flexibility to adapt to changing needs and conditions.

At Syntellect, we help our customers create, maintain and continuously improve superior end-to-end service for their customers. With over two decades of pioneering leadership and thousands of solutions deployed globally, Syntellect is a premier provider of enterprise-class contact center solutions for the utilities, financial services, government, high- technology, help desk, consumer products and healthcare industries. Enghouse Interactive is headquartered in Phoenix, Arizona with additional offices and distribution partners around the globe.

Enterprise Solutions

• Best-in-class self-service solutions including speech enabled and
  touch tone interactive voice response (IVR)
• Comprehensive live service solutions for intelligently routed voice, email, tasks, fax and web inquiries
• Premise-based or hosted solutions for flexible deployment options
• In-house professional services teams with experience in project management, implementation and speech services
• Quick response to any system change with our dedicated Moves, Adds and Changes (MAC) group
• Consistent, professional branding to develop a distinguished voice brand with standard and custom personas for your company
• Maximize your technology investment with education and mentoring course offerings

Syntellect’s complete, unified solutions ensure that you will be able to leverage your technology investment as your business operations and customer service capabilities expand. Our solutions unify customer communication channels and internal operation processes to respond to your customer’s needs. Syntellect's modular approach seamlessly expands your communication channels as consumer expectations and system usage grows. Whether you implement the entire system at once or in phases, all of Syntellect’s functionalities are designed to automate, optimize and virtualize your operations for increased efficiencies.

Visit the Contact Center Resources section to discover more about Syntellect's customer interaction management solutions, whitepapers, case studies, articles and other information about the contact center industry.