Helping Contact Centers Provide Extraordinary Service

Syntellect CIM version 7.0 includes more than two dozen new product enhancements, including:

• A redesigned graphical user interface
• Agent application enhancements to improve efficiency and effectiveness
• Interaction management lifecycle reporting enhancements (iVault)
• Outbound application integration

These enhancements are all designed to streamline contact center processes, and the 7.0 release includes updated support for many third party components.

Additionally, the CIM 7.0 release is optimized for Syntellect’s upcoming Outbound Communicator solution for blended or dedicated agent proactive outbound customer campaigns. Outbound Communicator carefully monitors agent availability and has automatic throttle control for call pacing. Combined with CIM, Outbound Communicator allows for predictive and progressive dialing to send calls based on agents skills and availability.

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