Open standards-based, switch independent, software-only solutions. These aren’t just industry buzzwords - they are critical descriptors of Syntellect’s design philosophy. However, these design principles are only the beginning of our customer engagement process. At Syntellect, service, ownership, relationship and partnership are crucial components that have enabled us to continually deliver unrivaled customer engagements for more than two decades.

We build relationships that enhance the foundation of your sales, consulting, design and development teams. We are big enough to get the job done right, yet agile enough to develop those individual relationships with your team that make all the difference. From the initial discovery process through the design, launch and fine-tuning of your contact center and self-service applications, Syntellect remains committed to making the crucial components work to your full advantage.

SERVICE
Syntellect is committed to providing the highest level of customer service. For more than two decades, we have assisted companies in designing, implementing and optimizing their operations with our contact center solutions. Our experienced help desk support and professional services team deliver quality service, enabling our customers to fully leverage the benefits of their Syntellect solutions.

OWNERSHIP
Syntellect takes ownership of our commitment to provide you with the best technical support and customer service possible. Our solutions are designed to fit into your existing business environment with minimal disruption to your operations while providing immediate cost savings. As a standard practice, we troubleshoot any issue you may have until it has been identified and addressed. If the issue is traced to a third-party vendor, Syntellect will gladly work with them directly or hold the service ticket open at Syntellect until you decide to close it.

RELATIONSHIP
Because having an honest relationship is embedded in Syntellect’s corporate culture, we don’t just sell you technology. We take the time to listen, understand and learn about your business and customers’ needs. Our flexible, scalable architecture ensures that your solution can evolve and grow with your business, providing a positive experience throughout our relationship.

PARTNERSHIP
We form a partnership with each company we work with. Syntellect connects with our customers through a long-term, consultative and business process-oriented partnership. When we design your contact center solution, we find the best way to help your agents and customers have a positive experience using our applications. Since our solutions are scalable, we work with you to make incremental improvements to your contact centers over time, taking advantage of current and future technologies to maximize the return on your investment.