Contact Center Solutions for Communications Services
Telecommunications and cable communications offer many services to the public such as television, Internet and phone. Syntellect’s contact center solutions can help these companies increase their customer satisfaction in an increasingly competitive industry. Changes in technology and regulation now allow cable television providers to compete directly with telephone companies. As communications companies focus on flexible package plans and freedom of choice for its customers, a cost efficient payment collections process improves operations.
Finding the most cost efficient way to operate a contact center is critical to each provider now more than ever. Syntellect’s technology can help cross sell products, provide customers 24/7 access to account information, route calls based on skill, perform customer surveys and more.
Features of Syntellect’s solutions for Communication companies:
- Account Inquires
- Automated Bill Payment
- Collections
- Name and Address Capture
- Employment Applications
- Customer Survey
Visit the Contact Center Resources section to discover more about Syntellect's customer interaction management solutions, whitepapers, case studies, articles and other information about the contact center industry.
Partial list of Syntellect's telecommunications clients:
