Consumer
Solutions for the Consumer Product and Service Industry
Syntellect’s solutions enable consumer industry contact centers to deliver, continually assess and fine-tune customer service across their organization. Additionally, Syntellect solutions provide the optimal mix of agent-assisted and self-service options while delivering access to the critical business knowledge that helps optimize contact center performance.
With so many choices on the market for each product, brand awareness is an important factor in the consumer industry. Maintaining a consistent voice brand allows your customers to feel more comfortable using self-service solutions. Syntellect will work with you to define and create the persona that reinforces the brand image of your product or company. Utilizing a proven process, professionally written persona descriptions and experienced voice talent, we can create a custom persona that takes into account regional dialect, gender, age, educational background and other elements to precisely match your business objectives. You can also choose from one of four standard brand packages.
Finding the most cost efficient way to operate a contact center is critical to each consumer company. Syntellect’s technology can help cross sell products, provide customers access account information 24/7, route calls based on skill, perform customer surveys and more.
Features of Syntellect’s solution for the Consumer Product and Service industry:
- Account Inquires
- Automated Bill Payment
- Collections
- Name and Address Capture
- Employment Applications
- Customer Survey
Visit the Contact Center Resources section to discover more about Syntellect's customer interaction management solutions, whitepapers, case studies, articles and other information about the contact center industry.
Partial list of Syntellect's consumer products and service clients:
