Contact Center Resources

Syntellect's fully featured contact center offering integrates seamlessly into your business environment and connects existing Customer Relationship Management (CRM) solutions, and other back-office applications, with your contact center, giving you and your agents a complete view of customer interactions. The platform delivers true site-independent universal queuing of all communication types across multiple contact centers, routing them to the most appropriate resource that is available.

Case Studies 

• Anheuser-Busch Employee Credit Union
• Gorham Savings Bank
• Thuraya Satellite Communications Company
• University of Maryland Medical Center
• Valvoline Instant Oil Change
• more

White Papers

• Best Practices in Call Center Communication 
• The US Contact Center Operational Review 
• Efficiency and Customer Service - The Balancing Act 
• Real-time Surveying of Customer Contact Center Experiences

Testimonials

• Syntellect Client Testimonials
• Client Testimonial Videos