Contact Center Solutions for Financial Services

A financial institution’s success lies with its ability to offer superior service to its customers. As you strive to build customer loyalty and grow your asset base, you must seize every opportunity available to let customers know about your products without increasing your costs. Syntellect pioneered financial solutions more than two decades ago and continues to expand products and services to create comprehensive contact center solutions.

With Syntellect Customer Interaction Management (CIM), financial institutions of any size can provide their customers with the personalized service they are looking for and gain loyalty by offering a variety of ways for them to access their information. Syntellect CIM is a complete contact center solution designed to help financial institutions connect with customers.

Benefits of Syntellect CIM for Financial Services:

• Decrease in live agent call volume using self-service banking and customer service solutions such as:
• Account Inquires
• Automated Bill Payment 
• Collections 
• Name and Address Capture 
• Employment Applications 
• Customer Survey
• Increase your asset base by cross-selling products to current customers
• Gain visibility across your contact center by instantly reporting on key performance indicators
• Allow customers to contact your institution using their preferred method of communication
• Empower agents with the information they need to make the most relevant, timely and beneficial financial offers
• Increase online loan application completion rate

The following case studies show how banks, credit unions, insurance companies and more use Syntellect products as their contact center solution to increase agent and customer satisfaction, minimize costs and optimize operations.

Visit the Contact Center Resources section to discover more about Syntellect's customer interaction management solutions, whitepapers, case studies, articles and other information about the contact center industry.

Partial list of Syntellect's financial services clients: