Government
Contact Center Solutions for Government Agencies
Leveraging over two decades of experience, Syntellect is a leader in contact center solutions that enable Government agencies to provide an appropriate mix of live and automated customer assistance. Syntellect has delivered high impact solutions for visionary state and local government customers. Syntellect has partnered with a number of government organizations including the Commonwealth of Pennsylvania, States of Minnesota and New Jersey and Delaware County, PA.
Syntellect Solutions for eGovernment
EGovernment continues to be a hot topic in the public sector. Syntellect has partnered with a number of government organizations to centralize multi-site, virtual call center operations to streamline customer service during peak periods, improve the quality of agent performance, and optimize existing telephony infrastructure. Syntellect delivers these core capabilities within the key framework for a successful eGovernment engagement that is on time and under budget. Today, Federal, State and Local governments are using Syntellect solutions to deliver to their citizens the most knowledgeable service agents, improvement in customer service, shorter call durations and lower costs.
Increase Access for your Citizens
- Self-service/interactive voice response available 24/7
- Web chat, web callback, email & live agent
- After-hours support
Improve Agency Service
- Skills-based routing
- Computer-telephony screen pop
- Quality monitoring
Optimize Operational Efficiency
- PBX/Centrex integration
- Agency-wide routing & reporting
- Universal queue
Visit the Contact Center Resources section to discover more about Syntellect's customer interaction management solutions, whitepapers, case studies, articles and other information about the contact center industry.
Partial list of Syntellect's
government clients:
