Technology
Solutions for the Technology Industry
Technology companies must provide exceptional customer service in order to separate themselves from competitors. Using the most-up-to-date customer interaction management tools will show that the company is on the cutting edge of technology and confirm to the customer that they made the right choice to invest in the technology company. Syntellect provides these tools for companies across the technology spectrum to interact with their customers using web chat, email, fax, voice and task management.
The technology industry is always evolving with company mergers and acquisitions that require the difficult task of combining customer support systems. Syntellect makes merging customer interaction systems easy. Syntellect products are comprised of PBX/IP-PBX-independent, enterprise grade solutions. Based on the most current industry standards, these software-only solutions seamlessly integrate with external applications and may be deployed in a single location or across multiple physical locations and business groups. All of this provides a cohesive network that consistently supports complex customer interactions.
Syntellect understands that technology customer communications not only represent what’s happening at the present time, they also represent a customer’s history and provide a course for future action. As a component of Syntellect solutions, the iVault module is a unique application for complete interaction lifecycle history so customer support agents can see the complete picture.
Benefits of iVault:
- Record and archive all platform supported interaction types
- Retrieve valuable interaction data quickly and efficiently
- Cradle-to-grave data display including voice and text transcripts
- Displays available customer data during customer follow-up contact
- Review interaction histories as a text display or using an audio playback of interactions
Visit the Contact Center Resources section to discover more about Syntellect's customer interaction management solutions, whitepapers, case studies, articles and other information about the contact center industry.
Partial list of Syntellect's Technology clients:
