Reporting

Reporting for your call center

Apropos provides the tools you need to effectively track, monitor, and report on call center management data.

Apropos solutions for call centers contain powerful historical tools for effectively collecting and managing a wide range of relevant call center management data. Every interaction entering a contact center leaves a trail of data in its wake. Apropos historical reporting tools capture and make sense of this data through reports, matrices, and customizable parameters.

Engineered with a unique qualitative approach to contact center data, these tools enable businesses to run a contact center with consideration for both efficiency and effectiveness. These tools allow companies to measure performance across all media channels, thus enabling the evaluation of true resource productivity and customer handling. Apropos’ reporting tools are delivered with several pre-packaged decision support content views and can be customized to support unique business requirements. The system delivers information to all stakeholders inside or outside of the contact center through a web interface.

Used with our real-time management tools, Apropos’ historical reporting tools enable effective monitoring and control of call center operations because they are based upon rich, real-time and historical data. Apropos provides a solid, quantitative foundation for making call center management decisions and modifications over time, or in real-time.

Key capabilities:

Collect and manipulate relevant data in historical reports
Run custom reports or use pre-defined report templates
Export Apropos report data to other sources using Crystal Reports
Evaluate contact center performance levels against predetermined benchmarks
Unifies access to business data and contact center performance to assist with the daily operational needs of a contact center
Allows custom report development
Provides start-to-finish reporting infrastructure for information on all aspects of the interaction process