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Syntellect Voice Platform
Voice Portal for Self-Service
The Syntellect Voice Platform (SVP) is a distributed software platform that acts as a voice portal for self-service applications developed in either VoiceXML or Java. SVP enables real-time, personalized, self-service access to data, applications and transactions through speech-enabled or touch-tone interfaces.
SVP provides a framework on which packaged and/or customizable voice and touch-tone applications can be developed, deployed, and managed. This open standards-based platform application framework supports inbound and outbound telephony (voice, touchtone, and fax), host integration, and advanced speech recognition. SVP also provides extensive interface capability and reporting options, as well as a standard set of application development, administration, and management tools.
Built on an open, scalable, standards-based framework, SVP forms a unified foundation for many different types of enterprise interactions. The standards used in the self-service framework include:
- Windows® 2000 Server or Server 2003 operating systems
- VoiceXML 2.0 voice application language
- Java® application development language
- Voice over IP (H.323 and SIP)
- Eicon/Dialogic® or Aculab® Voice Boards
- Envox CT-Connect™
- ODBC relational databases
- Intel®-based computer hardware
- J2EE technologies
- Media Resource Control Protocol (MRCP)
Key capabilities:
- Interactive Voice Response (IVR) automates self-service transactions
using speech recognition or touch-tone
- Voice over IP (VoIP) support allows you to deploy self-service
speech applications, while leveraging your current IP infrastructure
- Computer Telephony Integration (CTI) optimizes agent productivity
by providing real-time data pops and driving enterprise line-of-business
applications
- Text-to-Speech (TTS) provides the ability to have textual information
spoken back to a caller
- Advanced Speech Recognition (via MRCP) offers the ability to
deploy successful natural language and large vocabulary speech
applications
- Outbound Campaign feature provides the to ability to create,
configure, and manage automated outbound calling campaigns
- Fax-on-Demand gives your customers the option to obtain a facsimile
of the information they desire, such as product brochures or catalog
information
- Telecommunications Device for the Deaf (TDD) feature enables
the hearing impaired to communicate with SVP by translating text
for output as TDD data, and vice versa
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