Services
Turnkey Professional Services
Syntellect covers all the bases - from professional consulting and solution design and implementation, to education and training, to ongoing customer support services - all to maximize the long-term success of your solution and to ensure that your business goals are met. Syntellect can provide a single source for system planning and implementation and on-going, life cycle support. Alternatively, we can provide a mentoring program to assist enterprises that elect to take full ownership of application development and system support.
Speech Recognition Experts
Due to our long track record of successfully designing and implementing speech-enabled self service solutions, Syntellect believes strongly that having a highly skilled in-house professional services team with extensive speech recognition expertise, is critical to ensuring your success. Syntellect is a leader in speech-enabled self service solutions with over 70 speech customers under contract and over 100 speech implementations. Customers have found that Syntellect's thorough knowledge of the Vista IVR platform coupled with our substantial solutions consulting and speech recogntion application design and implementation skills, are exactly what they've needed to ensure that their goals are met. Syntellect will even guarantee your success with our Speech Application Functional Effectiveness (SAFE) Guarantee Program that provides you with a money-back guarantee to assure speech recognition results!
Consultative, Solutions Appproach
Through the years, Syntellect has seen an evolution in IVR usage and deployment. Self service success has evolved into more of a solutions orientation specifically focusing on solving business problems. Sucessful professional services require more of a consultative approach -- both in terms of business and technical skills, with longer term planning and business case development often required -- and less of an emphasis on merely validating technical performance compliance to a specification. Customers now need to know how a speech-enabled self service solution will support, if not lead, their company's customer relationship management (CRM) strategy and how it will complement other contact center and customer self service web-based programs. IVR implementations are becoming increasingly complex with full enterprise network integration required involving new speech users and applications. Far thinking companies are interested in developing a comprehensive enterprise wide speech strategy to plan a rational, business goal oriented, plan to ensure on time and on budget project implementation. Syntellect has built its professional services organization to support these market and customer needs.
You consider your IVR applications to be absolutely mission critical as they serve on the front line of customer service. Syntellect is optimized to deliver a full "cradle to grave" service delivery life cycle to ensure your applications continue to serve your customers well into the future. From Solution Design involving solution consultants and architects, to Solution Development and Implementation involving application developers and implementation engineers to Solution Support and Management through our Customer Service department, to the complete feedback loop into product development, we take an integrated approach with service delivery actively managed across the process.
Read about our Solution Consulting Services and our Solution Development and Implementation Services --both demonstrating Syntellect's and our commitment to your successful implementation. Learn about our comprehensive Education Services including certification tracks and current course offerings. Take a look at how we offer continuous Solution Support and management throughout the life-cycle of your Syntellect systems. Let our highly trained, professional staff help you deliver the solutions to create a more responsive enterprise.
