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Utilities Solutions
Syntellect knows in the utilities industry it's all about the customer.
We've created a full range of contact center solutions, helping utilities deliver
exceptional customer service.
Regulatory and competitive pressures result in the need for improved customer
service. And consumers expect fast outage information and reporting, prompt
attention to repair requests, 24/7 access to billing information, and ease
of payment - whether through phone or web. Well designed self-service
applications - with the convenience of anytime access, reduced wait times
and supported by informed agents - meet these expectations.
Leading edge utilities providing electric, gas, water, or any
combination of services choose Syntellect solutions to improve customer service,
satisfaction, and retention while reducing operating costs.
Here are some of Syntellect's utility solutions:
- Account Inquiry
- Automated Bill Payment
- Outage Reporting
- Restoration Callback
- Collections
- Meter Reading
- Call Before You Dig
- Move In, Move Out
- Name and Address Capture
- Employment Applications
- Technician Scheduling
- Field Reporting
- Energy Conservation Hotline
- Customer Survey
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Customer Sampling
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