Free Whitepapers and Other Relevant Information

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Just how important is timely, effective communication? The answer is simple: VERY IMPORTANT. When operating a contact center environment, the speed and quality of communications is often the most critical factor to success. How well the contact center communicates can determine whether the service provided is excellent, adequate, or even unacceptable to customers.

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ContactBabel - U.S. Contact Center Operational Review

The U.S. Contact Center Operational Review is over 250 pages in length, and looks in depth at salaries, attrition, training, multimedia, IP, self-service, strategies, outsourcing, planning and many other elements that are key to understanding how contact centers can best be run. Results have been segmented by industry sector and contact center size, so that readers can compare their own operations with those that are most similar.

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Efficiency and Customer Service - The Balancing Act

One of the largest parts of customer services is creating a seamless experience. From the time you pick up the phone to the moment you hang it up. Your customer's needs are anticipated, employees are trained, and a staff fully dedicated to making customer service work diligently. The company runs like a well-oiled machine. Right? But what happens when the unexpected happens? When a customer has an "unusual" request? Do all your customers call you? Find out more about how Syntellect can help you achieve a new level of customer service.

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So You Want to Know What Your Customers Are Thinking

Survey Manager, our companion application to Apropos CIM that is fully integrated to deliver IVR and Web/e-mail surveys to your contact center customers.

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Client Testimonials

Our clients have achieved measureable results through our products, services and knowledge. You will see the impact Syntellect made to drive enterprise's to leverage our technology and directly improve customer service.

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